Privacy policy

TANLURA respects your privacy. This Privacy Policy explains what personal information we collect, why we use it, and how you can contact us about your information.

TANLURA LIMITED (種籽造物有限公司), trading as TANLURA, is the seller and operator of this website. Our products are made and shipped from mainland China. Our registered office, listed below, is not a shop, studio or return warehouse.

TANLURA LIMITED (種籽造物有限公司).

Registered office: Room A5, 7/F, Astoria Building, No. 34 Ashley Road, Tsim Sha Tsui, Hong Kong

Orders & Customer Care

For help with orders, delivery or after-sales service, please email [email protected].

General Enquiries

For all other enquiries, please email [email protected].

We respond to emails within 24 hours.

When you use our website, create an account, place an order, or contact us, we may collect information such as:

- your name, email address and telephone number; - billing and shipping addresses; - account and order information; - products purchased, payment status, shipping and return information; - messages you send to us; - technical information such as IP address, browser, device and basic website usage information.

Payment information is processed by Stripe. TANLURA does not intend to store complete payment card numbers or card security codes on its own servers.

We use personal information where reasonably necessary to:

- process and deliver orders; - process payments, refunds and returns; - create and manage customer accounts; - communicate with you about orders or enquiries; - provide customer service; - maintain the security and operation of our website; - prevent fraud and abuse; - improve our products and services; - comply with legal, tax and accounting obligations; - send marketing communications where permitted by law or with your consent.

You may unsubscribe from marketing emails at any time.

Letters from TANLURA is optional and separate from creating an account or making a purchase. When you request a subscription, we use your email address to send a confirmation request. We activate your subscription only after you confirm on the linked page. We record your email address, subscription status, request source, consent wording version and necessary request, confirmation and unsubscribe times to manage your preferences. We do not add existing customers automatically.

You can cancel a pending request or unsubscribe without signing in using the link in your subscription email. After unsubscribing, a new subscription requires a new email confirmation. We retain the subscription preference and necessary consent records to respect your choice; contact us about access or deletion. We use short-lived security limits to prevent abusive requests and do not collect a device profile for subscriptions.

We only share personal information where reasonably necessary to operate our business.

This may include service providers such as:

- Amazon Web Services (AWS) for hosting and infrastructure; - Cloudflare for network, security and content-delivery services; - Stripe for payment processing; - shipping and logistics providers for delivery; - email and communication providers; - professional advisers or authorities where required by law.

These providers may process information in countries or regions outside Hong Kong.

We do not sell your personal information for monetary consideration.

We use cookies and similar technologies where necessary to operate functions such as shopping carts, checkout, authentication, security and website preferences.

Optional Google Analytics follows your verified coarse visitor location, independently of your delivery country. Where prior consent is required we ask first using a Cookie banner. In reviewed regions permitting default ordinary statistics it may load without an acceptance; we do not record that as consent. If location or configuration is unavailable, statistics stay off. Rejecting optional cookies always overrides a regional default and does not affect shopping or subscriptions. Use Cookie preferences in the footer to enable or stop optional statistics. Closing settings does not change your choice. We respect Global Privacy Control as a TANLURA product rule. Withdrawal stops future collection and removes our analytics cookies, but cannot erase information already sent to Google.

We exclude account, cart, checkout, order, password reset and subscription credential pages from analytics. We do not send form contents, email addresses, account or order identifiers, URL queries or fragments. We use analytics cookies to distinguish visits; this is not anonymous browsing. Google may process this information outside your country. We do not use this integration for advertising, remarketing, Google Signals or purchase and subscription conversion tracking.

We keep personal information only for as long as reasonably necessary for purposes such as completing orders, providing customer service, maintaining business records, preventing fraud and complying with legal, tax and accounting requirements.

Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where appropriate.

Depending on where you live and the laws that apply, you may have rights to access, correct, delete or otherwise exercise control over your personal information.

Under Hong Kong's Personal Data (Privacy) Ordinance, you may request access to and correction of your personal data.

To make a privacy request, contact:

[email protected]

We may ask for reasonable information to verify your identity before processing a request.

We use reasonable technical and organisational measures designed to protect personal information, including secure network connections, access controls, system updates and backups.

However, no Internet service or electronic storage system can guarantee absolute security.

Because TANLURA operates internationally and uses global service providers, your personal information may be processed outside the country or region where you live.

Where required by applicable law, we will take appropriate steps to protect personal information transferred internationally.

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will always be published on this page.