Return & Exchange

At TANLURA, if you're not happy with your purchase for any reason, please Contact [email protected] directly, and we will offer you solutions according to your case.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For an ordinary return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For ordinary returns, you are responsible for return shipping costs. Contact us before sending anything back so we can confirm the shipping method and return instructions.

You can always contact us for any return question at [email protected].

If your item is damaged, has a quality issue, or is not what you ordered, contact [email protected] with your order information and helpful photos. Ordinary return condition requirements do not exclude assistance with these issues. We will discuss a solution with you, which may include a mutually agreed partial refund, a full refund, or a return and refund. If a return is needed for a quality issue, TANLURA covers reasonable return shipping costs agreed with you in advance. Please confirm the shipping method with us before returning the item.

As in our existing policy, sale items are not eligible for ordinary returns. This does not exclude assistance for damaged, defective or incorrect items, or limit your statutory consumer rights.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Nothing in this policy limits your applicable statutory consumer rights.

Any further inquiries, please feel free to contact us at [email protected]. We are always happy to help.