Terms & Conditions

These terms explain shopping with TANLURA at tanlura.com. Your seller and website operator is TANLURA LIMITED (種籽造物有限公司), trading as TANLURA.

Registered office: Room A5, 7/F, Astoria Building, No. 34 Ashley Road, Tsim Sha Tsui, Hong Kong. This is our registered office, not a shop, studio or return warehouse. Our pieces are shipped directly from mainland China.

Each piece is made by hand. Small differences in shape, surface texture and colour are part of this process, and screens may display colours differently. Please refer to the individual product description for its dimensions and materials.

These variations do not include quality defects, incorrect materials or a piece that differs materially from its description. We remain responsible for addressing those concerns.

Prices are displayed in US dollars (USD). We aim to keep product descriptions, availability and pricing accurate. If we discover an error affecting your order, we will contact you promptly, explain what has happened and work with you on a fair solution. We will not increase the agreed price or substitute a different item without your agreement.

In-stock orders usually dispatch within 3 business days of placing your order. A pre-order is available to purchase only when a reliable estimated dispatch date is shown on the relevant product page before purchase. If we cannot estimate dispatch, the piece is for viewing and email enquiries only; we do not accept payment or payment authorization for it. Out of stock does not mean an open-ended pre-order.

If an accepted order is delayed, we will contact you promptly with an updated estimate. You can agree to the delay or cancel the unshipped part for a refund.

Our Shipping Policy explains current destinations, shipping charges, processing and estimated transit times.

You can request an ordinary return within 30 days of receiving your item, subject to the conditions and exceptions in our Refund Policy. That policy also explains return shipping costs and refunds to the original payment method. Please contact us before sending anything back so we can confirm the shipping method and return address.

Quality issues, damage and incorrect items are handled separately from ordinary returns. Email [email protected] with your order information and helpful photos. We will discuss a solution with you, which may include a mutually agreed partial refund, a full refund, or a return and refund, as explained in our policy.

For orders, delivery and after-sales support, contact [email protected]. For general enquiries, contact [email protected]. We respond to emails within 24 hours. This is a reply commitment; it does not mean every issue will be resolved within 24 hours.

Our pieces, brand photography, writing and films are created by the TANLURA team and their intellectual property is protected by applicable law. Please obtain permission before copying or using this work commercially. You are welcome to browse the website and share links to our pages for personal use.

Please do not misuse the website, interfere with its operation or use it unlawfully. Third-party software, fonts and other technical components remain subject to their own rights and licences.

If you have a concern, contact [email protected] and we will try to resolve it fairly with you.

These terms are governed by the laws of Hong Kong. Nothing in these terms limits any mandatory consumer rights that apply to you.

Changes apply to new orders placed after the updated terms are published. We will not use an update to change the terms of an order already accepted without your agreement.